Cranberry Township, Pennsylvania - 2022-09-15 Technical Writer II – 3 Month Contract – Remote

We are searching for a Technical Writer II to join our dedicated and talented team. At TSP, we share a passion for providing an entirely positive, above and beyond service experience for every customer in the TSP family.

The best and the brightest work with us, and we strive for every employee to have a sense of belonging. As a minority-owned business, we believe our diverse backgrounds and viewpoints make us stronger. Our people work in and support the technology environments of some of the world’s largest and most well-known brands.

Role Summary

The Technical Writer II, Knowledge Management (KM) will join a team that develops, publishes, and maintains content for our technical services team. This individual will participate throughout the content-publishing workflow and the ongoing quality control of the department’s content. The successful candidate must have strong content development skills with the ability to explain complex concepts to diverse audiences.

Technical Writers at TSP typically have the following job responsibilities:

  • Support day-to day tasks to include the review, editing and approval of knowledge content for internal and external audiences
  • Serve as an advocate for content standards, style guidelines and best practices
  • Develop and edit internal policy and procedure documentation for technical services team
  • Gather information from multiple resources to establish and understand the enhancements for each new release of all products; partnering with product teams to ensure documentation remains current across release cycles
  • Collaborate with training team as well as other learning and development team members to create and/or capture necessary graphics, including product screen captures, photos, process-flow charts, and engineering diagrams to insert into user documentation
  • Develop and implement a process for quality assurance that reviews written procedures in documentation to ensure that information is accurate and understandable from a user standpoint
  • Collaborate with technical services team to understand their evolving needs and ensure they have the necessary knowledge content required to resolve customer issues
  • Monitor new technical publication, online help authoring tools, and industry best practices and proactively bring product or process improvement recommendations to management
  • Take initiative and work independently to develop and execute complex projects and tasks which achieve company-wide and departmental goals, such as improving information access, increasing process efficiency, and reducing costs
  • Adhere to FDA change notification procedures, according to individual product requirements

The ideal person to fill this role will have experience such as:

  • Demonstrated writing skills producing articles for customer support teams
  • Demonstrated skills developing content for online help systems
  • Strong interpersonal and communication skills
  • Bachelors degree in technical writing or a related field
  • Minimum 2 years technical writing experience

Preferred Qualifications

  • Knowledge Management certification is a plus
  • Strong knowledge of computer software: PC Windows, Microsoft Office Professional, and Desktop Publishing tools
  • Strong knowledge of technology, robotics and electro-mechanical systems
  • Substantial knowledge and experience with HTML and content management tools
  • Working knowledge of support center systems and tools
  • Experience working with healthcare products a plus

Additional information about this Technical Writer II role: 

  • View our benefits information:
  • Candidates must be authorized to work in the United States
  • Selected candidate must be fully vaccinated against COVID-19 prior to start or receive an approved exemption

We Are TSP

TSP is an award-winning and customer-endorsed staffing and IT solutions company. Throughout the United States and Canada, we create custom, flexible and flawlessly executed IT solutions that amplify our customers’ team and simplify their service.

From workforce recruiting and staffing to network, server and storage maintenance, we create an entirely positive, above and beyond service experience. We don’t manufacture devices or sell software. Our product is our people — dedicated and talented individuals focused on our customers’ long-term success above TSP’s short-term gain.

We are an equal opportunity employer and welcome applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.