Richardson, Texas - 2023-01-12 Services Specialist

We are searching for a Services Specialist to join our dedicated and talented team. At TSP, we share a passion for providing an entirely positive, above and beyond service experience for every customer in the TSP family.

The best and the brightest work with us, and we strive for every employee to have a sense of belonging. As a minority-owned business, we believe our diverse backgrounds and viewpoints make us stronger. Our people work in and support the technology environments of some of the world’s largest and most well-known brands.

Services Specialists at TSP typically have the following job responsibilities:

  • Track the full lifecycle of professional services bookings, from quoting to invoicing
  • Collaborate with support, operations, logistics, sales, finance and legal to execute professional services tasks
  • Coordinate service engagements and installations within the US and overseas
  • Manage the calendars and scheduling of a team implementation engineers in the US and with service vendors
  • Support TSP sales, TSP procurement, TSP customers and service vendors with third party maintenance engagements and renewals
  • Develop, monitor, and follow up on reporting with professional service management and internal/external team members to ensure data is being maintained properly related to forecasting and implementation metrics
  • Work onsite in the TSP headquarters office located in Richardson, TX 75081, Monday through Friday
  • Flexibility supporting multiple time zones
  • Occasional after-hours work coordinating support engagements

The ideal person to fill this role will have experience such as:

  • Must be very detail-oriented and organized
  • Must be reliable, proactive, and possess the ability to take ownership of multiple engagements
  • Remain professional under pressure
  • Comfortable working in a fast paced and ever-changing environment
  • Strong interpersonal skills including ability to tactfully respond to scheduling requests and provide alternative suggestions to satisfy all parties
  • Good verbal and written communication skills, able to speak articulately with personnel at all levels
  • Must have a general understanding of Microsoft Office products (Outlook, Excel, Word) and demonstrate superb communication skills (phone, email, and in-person)
  • Requires high school diploma (or GED or high school equivalence certificate) and 0 to 2 years of experience
  • Performs work under direct supervision — handles basic issues and problems and refers more complex issues to higher-level staff
  • Experience scheduling professional service engagements preferred

Additional information about this Services Specialist role:

  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times
  • View our benefits information:
  • Candidates must be authorized to work in the United States
  • Selected candidate must be fully vaccinated against COVID-19 prior to start or receive an approved exemption

We Are TSP

TSP is an award-winning, customer-endorsed, and minority-owned IT solutions company. Throughout the United States and Canada, we create custom, flexible, and flawlessly executed IT services and workforce solutions that amplify our customers’ teams and simplify their service.

We create great customer experiences by saving our customers time and money. We’re driven by integrity — we do what we say we’re going to do — exceeding expectations. Our value-based pricing focuses on our customers’ business objectives, making their success our top priority. We don’t manufacture devices or sell software — our product is our people.

We are an equal opportunity employer and welcome applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.