Atlanta, Georgia - 2026-04-24
The VOC (Voice of the Customer) Program Coordinator is the “engine room” of our Customer Listening team. This role is perfect for someone who is highly organized, enjoys working within software platforms (specifically Qualtrics), and has a foundational comfort with data. You don’t need to be a statistician, but you should be someone who enjoys connecting the dots, spotting trends in customer comments, and ensuring our survey “plumbing” works correctly.
This is an excellent role for a CX professional looking to fortify their technical data skills in a fast-paced SaaS environment.
- Contract Length: 6 months, with opportunity to renew
- Location: Atlanta-based. Candidates must be willing to come into the office with the ability to move to a hybrid schedule.
THESE ARE THE JOB DUTIES AND RESPONSIBILITIES OF A PROGRAM COORDINATOR – VOICE OF THE CUSTOMER:
- Survey and Platform Support
- Qualtrics Administration: Handle the “hands-on-keyboard” work of building surveys, setting up logic (if/then statements), and testing links to ensure a great customer experience.
- Dashboard Management: Help maintain and update existing visual dashboards. You’ll ensure the right charts are showing the right data for our internal teams.
- Troubleshooting: Act as the first line of defense when a survey link isn’t working, or data isn’t flowing into the right bucket.
- Data Literacy and Reporting
- Trend Spotting: Review qualitative (open-text) customer feedback to categorize themes and capture the “voice” of what customers are feeling.
- Reporting Assistance: Pull data from Qualtrics or Excel to help create slide decks for leadership. You’ll help turn numbers into easy-to-read charts.
- Data Hygiene: Keep our customer lists clean and organized to ensure we are surveying the right people at the right time.
- Project Coordination
- Tracking Deliverables: Keep the VOC project calendar on track by sending reminders to stakeholders and ensuring deadlines are met.
- Process Documentation: Help document our “how-to” guides for VOC processes to keep the team aligned.
- Core Performance Objectives
- Acquisition Integration (New Innovations): Lead the strategic expansion of our VOC program to the New Innovations (NI) customer base. You will be responsible for bringing NI up to speed to mimic the maturity of company’s VOC initiatives, ensuring a unified enterprise-wide listening strategy.
- Closed-Loop Governance: Own the elevation and standardization of the VOC closed-loop process. You will be responsible for transitioning the current team-specific follow-ups into a unified, trackable program in Salesforce that ensures every customer signal is addressed with consistent accountability.
YOU SHOULD BE ABLE TO HANDLE EVERYTHING ABOVE BECAUSE YOU HAVE EXPERIENCE LIKE:
- Experience: 1–3 years of experience in CX, Marketing Coordination, Project Coordination, or a related “tech-adjacent” role.
- Tech Comfort: You aren’t afraid of new software. You have some experience with (or a strong desire to master) Qualtrics and Salesforce. Bonus if you know ClickUp, PlanHat, or Tableau.
- The “Data Foundation”: You are comfortable with basic math (averages, percentages) and are proficient in Excel/Google Sheets (sorting, filtering, basic formulas).
- Communication: You can take a page of customer comments and summarize the “top 3 issues” clearly for a manager.
- Curiosity: You are a “googler” by nature-if you don’t know how to do something in a software tool, you enjoy figuring it out.
PREFERRED QUALIFICATIONS:
- Previous experience in a SaaS or Healthcare environment
- Basic understanding of CX metrics like NPS (Net Promoter Score) or CSAT
ADDITIONAL INFORMATION ABOUT THIS ROLE:
- Pay: $28.00 – $30.00 per hour
- View our benefits information here: https://marketing.mytsp.net/tsp-benefits
- Candidates must be authorized to work in the United States
WE ARE TSP
TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.
We create great customer experiences by saving you time and money. We’re driven by integrity — we do what we say we will do — exceeding expectations. Our value-based pricing is tailored to your business objectives, with your success as our top priority. We don’t manufacture devices or sell software — our product is our people.
TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.