Bedford Hills, Ohio - 2022-05-10 SAP Lead Functional Support Analyst

Finding great people is difficult. But it’s what we do best. We form trusted partnerships with our clients and provide excellent opportunities for candidates, guaranteeing satisfaction for both. Our goal is to treat you as a real person, not just ‘human capital.’ While our product is our people, we aren’t successful if you aren’t successful.

Scope of Work

A Lead SAP (PP, PM, MM, QM, and SD) Analyst provides PCC Metals with production and project support for its enterprise wide business critical systems, specifically SAP and related systems. This position will focus on efficiently and effectively addressing service (break-fix), enhancement (new functionality) and project related requests stemming from and relating to our global business systems. This analyst should have a solid background in the following SAP ECC Modules: PP (Production Planning), PM (Plant Maintenance), QM (Quality Management), SD (Sales and Distribution), MM (Materials Management) and working knowledge of FICO with a preference for ECC 6.0 or higher.

In this role, you can expect to have some of these responsibilities:

  • Manage new service and enhancement tickets
  • Manage small project system enhancements
  • Manage the service and enhancement backlogs
  • Work closely with the various functional groups within TIMET to achieve project success
  • Act as a key escalation point for critical problems and customer complaints
  • Ensure accurate documentation of incidents is being recorded using the HSS (Heat Self Service / Incident Tracker system)
  • Identify trends and help to reduce re-occurring incidents
  • Monitor tickets for service level adherence responding appropriately
  • Focus on assigned systems/modules’ related tickets to assist in all of the above needed tasks
  • Mentors and coaches less experienced technical analysts
  • Provision of ‘out of hours’ support
  • Participate in project activities, as required and assigned
  • Initiate and participate in pro-active support activities with the aim of increasing customer satisfaction levels and reducing re-occurring incidents
  • Coaches customers and peers in the best practices of specified modular expertise
  • Build relationships with customers and strive to understand their problems and needs
  • Perform efficient proactive communication across functional groups and throughout the I.S. organization
  • Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
  • Makes recommendations for enhanced functionality and/or efficiency

Now that you know what you will be doing, here’s what you need to do it:

  • Project Management – Able to lead cross functional teams through all phases (scope, requirements, build, functional testing, user training/testing, change management) of global projects.
  • Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
  • Problem Solving – Uses rigorous logic and methods to solve problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers
  • Organizing – Can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner. Shows good time management skills
  • Perseverance – Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks
  • Interpersonal Skills – Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control. Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position
  • Process Management – Good at figuring out the process necessary to get things done; knows how to organize activities; understands how to separate and combine tasks into efficient workflow
  • Communication – Is able to communicate clearly in a variety of communication settings and styles; can get messages across that have the desired effect
  • Initiative – Self-starter and “hands on;” must be able to function with minimal supervision

Education and Experience

  • Bachelors degree preferred in a related field or recognized qualifications in computer science, business or a related discipline; equivalent experience acceptable
  • SAP certification in specified module area is desirable
  • To perform this job successfully, the individual should have at least 8 years of experience supporting SAP software applications
  • Experience with incident/ticket management systems is desirable

Understanding of the following sub-module areas:

PP (Production Planning)

  • Master Data
  • Material Master
  • Production Version
  • Resources
  • BOMs
  • Master Recipes
  • MRP
  • Planning
  • Planned Order
  • Evaluations
  • Process Order
  • Process Order Scheduling
  • Process Order Execution
  • Confirmation
  • Period-End Closing
  • Reporting
  • Capacity Planning
  • Capacity Evaluation
  • Capacity Leveling

PM (Plant Maintenance)

  • Maintenance Processing
  • Notification
  • Order
  • Completion Confirmation
  • Purchasing / Stores
  • Reporting
  • Preventive Maintenance
  • Maintenance Planning
  • Work Scheduling
  • Reporting

QM (Quality Management)

  • Contract Review
  • Design Control
  • Document and Data Control
  • Process Control
  • Control of Customer Supplied Material
  • Product Control and Traceability
  • Inspection and Testing
  • Corrective and Preventive Action
  • Control of Quality Records
  • Internal Quality Audits
  • Control of Nonconforming Product

SD (Sales and Distribution)

  • Sales
  • Pricing and Conditions
  • Material Determination
  • Credit and Risk Management
  • Master Data
  • Output Determination
  • Tax Determination
  • Text Processing
  • Account Determination
  • Billing
  • Shipping
  • Electronic Data Interchange/IDOC Interface
  • Transportation
  • Reports

MM (Materials Management)

  • Purchasing
  • Master Data
  • Purchase Requisition
  • Purchase Order
  • Outline Agreement
  • Reporting
  • Inventory Mgmt
  • Goods Movements
  • Reservation
  • Material Documents
  • Physical Inventory
  • Reporting
  • Batch Management

Working Knowledge of FICO

  • FI (Financial Accounting)
  • CO (Cost Control)
  • Master Data
  • Interfacing
  • Reports

We work with some amazing companies. Still not sure if this opportunity is right for you? Here are a few more reasons our clients trust us:

Quick response to staffing needs.
We get it, time is money. Our clients trust us with part of their people operations to help them staff properly and efficiently.

A full understanding of the requirements for each position.
By listening to what drives our clients’ decision-making process, following a disciplined process of identifying top-quality candidates, and understanding core objectives and position requirements, we’re able to achieve great results.

Focused on customer satisfaction.
We boast a 99% customer satisfaction rating and that’s one of the many reasons why we rarely lose. But our customer in the talent acquisition process is more than the client – it’s you! We strive for you to have the best possible candidate experience.

An opportunity awaits you working with one of our awesome clients. It’s all up to you now, just apply!