San Jose (100% remote), California - Added 2021-12-23 NetApp Resident Consultant – 100% REMOTE

We are searching for a NetApp Resident Consultant to join our dedicated and talented team. At TSP, we share a passion for providing an entirely positive, above and beyond service experience for every customer in the TSP family. 

The best and the brightest work with us, and we strive for every employee to have a sense of belonging. As a minority-owned business, we believe our diverse backgrounds and viewpoints make us stronger. Our people work in and support the technology environments of some of the world’s largest and most well-known brands. 

NetApp Resident Consultants at TSP typically have the following job responsibilities:

  • Track orders from PO to delivery
  • Coordinate installations and other non-break/fix on-site activities with our customer and the partner, including being online for install validation and hand-off to the build team (WF)
  • Maintain installation documentation (net new, node add, capacity add, etc.), and assist in development with project teams as new technologies are implemented
  • Maintain asset tracking data
  • Maintain and report installation metrics (turn-around time, call-backs, lessons learned, etc.)
  • ONTAP upgrades – coordinate resources and assist with execution, including engaging support as needed
  • Develop, track and report project workflows with project team and management stakeholders
  • Host project work sessions, touchpoint calls with management, report status
  • Host weekly performance review call and help with mitigating step to resolve perf issues
  • Collect logs and help troubleshoot support cases

To be successful, you’ll need experience such as:

  • Project management experience with data migrations, including coordinating calls during data migration executions and engaged support as needed
  • Experience with cDOT consolidation/data migrations would be a big help

Additional information about this NetApp Resident Consultant role:

  • This is an existing contract which has 3.5 months remaining and the likelihood for renewal
  • The target start date is 1/17/2022
  • Candidates must be authorized to work in the United States
  • Selected candidate must be fully vaccinated against COVID-19 prior to start or receive an approved exemption
  • Clear criminal background and drug screen is required prior to start

We Are TSP

TSP is an award-winning and customer-endorsed technology solutions company. Throughout the United States and Canada, we create custom, flexible and flawlessly executed IT solutions that amplify our customers’ team and simplify their service.

From workforce recruiting and staffing to network, server and storage maintenance, we create an entirely positive, above and beyond service experience. We don’t manufacture devices or sell software. Our product is our people — dedicated and talented individuals focused on our customers’ long-term success above TSP’s short-term gain.

We are an equal opportunity employer and welcome applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.