South Bend, Indiana - 2023-02-09 National Account Executive
Finding great people is difficult. But it’s what we do best. We form trusted partnerships with our clients and provide excellent opportunities for candidates, guaranteeing satisfaction for both. Our goal is to treat you as a real person, not just ‘human capital.’ While our product is our people, we aren’t successful if you aren’t successful.
Role Summary
The National Account Executive is responsible for maintaining and growing sales revenue and profit margin. This will be accomplished by passionately servicing the needs of existing customers assigned to him/her, by identifying and closing new business opportunities with new customers within these accounts and by identifying and closing new business opportunities that require the products and services provided by the client.
As the person responsible for the overall customer relationship, he/she will work with the management and production team to identify and implement process improvement, facilitate communication with our customer and our team at multiple levels and assist with the overall management of the account to ensure complete customer satisfaction and acceptable financial results.
Performance Expectations
Sell profitable work at a level that covers monthly/annual draw and meets annual budget commitment.
In this role, you can expect to have some of these responsibilities:
Direct Sales — 50%
- Ensure a complete understanding of all clients products and services and be able to demonstrate and present to potential new customers and to existing customers to grow sales
- Research potential leads to develop sales prospect funnel (pipeline.)
- Qualify and manage prospects to close business
- Work with Subject Matter Experts to present and educate prospects and customers on all products and services
- Be aware of emerging technologies and marketing trends and report back to Management for potential new product/new business development
- Work with customers and their internal team to identify appropriate workflow in support of the processes and ensure successful integration and on-boarding
- Conduct account reviews with Director of Business Development and President on a quarterly (or as preferred by the customer) basis
- Consults with Executive Staff, particularly with Director of Business Development to provide insight and financial analysis of all accounts under management
- Account Manager is expected to have a full understanding of the financial performance of projects specifically and the overall account
- Review overall sales performance on a monthly basis with Director of Business Development
- Complete review form and prepare for the meeting in advance
- Secure sales to ensure company revenue and profit targets are met
- Be aware of annual budget commitment and performance to date vs the budget goal
- Develop, receive and follow up on potential customer leads via telephone, onsite visits and through written correspondence (including email) for the purpose securing orders for Mossberg & Company products and services
- Maintain connection to community social network and areas where new opportunities might originate
- Cross sell all services and products available throughout the company
- Travel to customer locations and entertain as needed
- Manage expense budget per company policy and with the approval of Director of Business Development
Customer Relationships — 30%
- Oversee the day to day management of assigned accounts including processing of new work, pricing, change orders, invoicing and production by working closely with the Customer Service team to ensure achievement of customer expectations
- Establish and maintain a database for the purpose of managing current and new customer relationships using company preferred technology (Sugar CRM and Microsoft Outlook)
- Function as the contact between the client and the customer for any on-job issues that may arise (Pricing, QC problems, service problems, scheduling, etc.)
- Follow up with current clients via written, phone and face-to-face interaction for the purpose of maintaining professional relationships with customers
- Assist (or direct to internal resource) in troubleshooting problems associated with a sale or delivery of the products and services
- Verify customer satisfaction and take corrective actions when indicated
- Respond to customer complaints either through advising or directly handling
- Promote productive and sound public relations (PR) with customers and other key constituents in the market and internal employees
- Work with customers to promote future business with the cient
- Travel to customer locations and entertain as needed. Manage expense budget per company policy and with the approval of Director of Business Development
Professional Development — 10%
- Attend/participate in workshops, seminars, etc., or research to maintain knowledge of “state-of-the-art” developments in services/products and effective sales techniques
- Take advantage of continuing education opportunities in all aspects of the job. (Product and technical knowledge, sales training, time management skills, etc.)
Committee and Group Functions — 10%
- Plan and/or participate in the following ongoing internal committees:
- Sales Team Meetings/Company Meetings as scheduled
- Customer Events
- Trade shows
We work with some amazing companies. Still not sure if this opportunity is right for you? Here are a few more reasons our clients trust us:
Quick response to staffing needs.
We get it, time is money. Our clients trust us with part of their people operations to help them staff properly and efficiently.
A full understanding of the requirements for each position.
By listening to what drives our clients’ decision-making process, following a disciplined process of identifying top-quality candidates, and understanding core objectives and position requirements, we’re able to achieve great results.
Focused on customer satisfaction.
We boast a 99% customer satisfaction rating and that’s one of the many reasons why we rarely lose. But our customer in the talent acquisition process is more than the client – it’s you! We strive for you to have the best possible candidate experience.
An opportunity awaits you working with one of our awesome clients. It’s all up to you now, just apply!