South Bend, Indiana - 2023-03-09 IT Support Tech

Finding great people is difficult. But it’s what we do best. We form trusted partnerships with our clients and provide excellent opportunities for candidates, guaranteeing satisfaction for both. Our goal is to treat you as a real person, not just ‘human capital.’ While our product is our people, we aren’t successful if you aren’t successful.

Role Summary

Under the direction of the IT Manger, the IT Support Technician will support the company’s technology infrastructure. This individual must be technically skilled with good problem-solving abilities. Duties include
being the primary reference point for all IT related queries, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other technical duties. Due to the nature of this position, confidentiality, honesty, and integrity will be required at the highest level.

In this role, you can expect to have some of these responsibilities:

  • Monitor and respond quickly and effectively to requests received through the help desk
  • Administrate Microsoft 365, including users, groups, and policies
  • Perform proactive network and systems monitoring, and work to resolve issues that are flagged
  • Perform timely workstation hardware and software upgrades
  • Modify configurations, utilities, default settings, etc. for all workstations and servers
  • Install, test, and configure new workstations, peripheral equipment, and software
  • Maintain inventory of equipment, software, and software licenses
  • Manage users, computers, groups, and OU structures in Active Directory
  • Document procedures
  • Onboarding of new users
  • Other IT and non-IT related tasks as required
  • Movement between multiple warehouse locations required, sometimes daily

Performance Expectations

  • Help Desk response times: Preliminary response in less than four business hours;
  • Help Desk Ticket Closures: 50% of assigned tickets within two business days.

Pre-Employment Testing

  • Analytical Skills Assessment

Now that you know what you will be doing, here’s what you need to do it:

  • High school diploma or equivalent
  • 2+ years of relevant technical experience
  • Expertise in Microsoft 365 and Microsoft Office use and administration
  • Expertise in Microsoft Windows use and administration
  • Experience with Android, iOS, Linux, and macOS use and administration
  • Strong and demonstrable desire to work in the computer/information technology field
  • Ability to adapt and learn both ‘on-the-fly’ and independently
  • Strong interpersonal skills for success in a help desk environment

Preferred, But Not Required

  • Associate or Bachelor's degree in Computer Science, Information Technology, System
  • Administration, or a closely related field, or equivalent experience required
  • Experience with virtualization and containers, VMWare, Docker, or equivalents
  • Experience with SQL databases and report generation
  • Programming/scripting experience in PowerShell, JavaScript, VB.NET, VBA, and/or C#
  • Knowledge of networking software, hardware, and protocols – particularly Cisco or Dell network switching configuration and operation
  • Ability to perform board-level repairs
  • Experience in IoT data collection deployment and management

Employee must be able to meet the following requirements with or without reasonable accommodation

  • The employee is regularly required to sit; use hands and fingers to handle and feel objects (computer and machinery); and talk and hear
  • Frequently required to walk
  • Required to stand; climb or balance; and stoop, kneel, crouch, or crawl
  • Specific vision abilities include close vision, distance vision, depth perception, and ability to adjust focus
  • Ability to sit and use computer 4-8 hours per day
  • May have to lift and/or move up to 40 pounds
  • Must be able to tolerate smelling of and breathing in chemical fumes
  • Must have a valid driver’s license and be able to drive between sites

We work with some amazing companies. Still not sure if this opportunity is right for you? Here are a few more reasons our clients trust us:

Quick response to staffing needs.
We get it, time is money. Our clients trust us with part of their people operations to help them staff properly and efficiently.

A full understanding of the requirements for each position.
By listening to what drives our clients’ decision-making process, following a disciplined process of identifying top-quality candidates, and understanding core objectives and position requirements, we’re able to achieve great results.

Focused on customer satisfaction.
We boast a 99% customer satisfaction rating and that’s one of the many reasons why we rarely lose. But our customer in the talent acquisition process is more than the client – it’s you! We strive for you to have the best possible candidate experience.

An opportunity awaits you working with one of our awesome clients. It’s all up to you now, just apply!