Tacoma, Washington - 2022-05-06 IT Business Analyst

Finding great people is difficult. But it’s what we do best. We form trusted partnerships with our clients and provide excellent opportunities for candidates, guaranteeing satisfaction for both. Our goal is to treat you as a real person, not just ‘human capital.’ While our product is our people, we aren’t successful if you aren’t successful.

The IT Business Systems Analyst will be responsible for collecting and understanding business requirements from business users, creating requirements documents, translate requirements into program specifications, assisting in system testing, working with end-users to define test plans, and test scripts, assist users in acceptance testing, work with users and development teams on issue identification and resolution.

In this role, you can expect to have some of these responsibilities:

  • Act as project manager on various projects across IT
  • Work with server administrators and business applications teams on projects as appropriate
  • Evaluate third-party applications for integration and implementation into existing business portfolios as necessary
  • Provide functional support to some applications as necessary

Now that you know what you will be doing, here’s what you need to do it:

  • The ideal candidate must also demonstrate strong problem-solving and analytical skills and be able to communicate ideas to other team members
  • The candidate must possess a focus on quality with attention to detail and the ability to meet strict deadlines
  • At least five (5) years of experience in performing business and systems analysis
  • Excellent understanding of the CRM platforms (Salesforce preferred), including module implementations
  • Good knowledge of ERP’s, Dynamics 365 Finance and Operations preferred
  • Good understanding of Quote to Cash and supporting processes/technologies
  • Good knowledge of marketing automation solutions such as Pardot
  • Good knowledge of web and eCommerce technologies such as WordPress and WooCommerce
  • Good understanding of data analysis and ability to write reports with tools such as PowerBI
  • Excellent understanding of the phases in the application development lifecycle (specifically the requirements gathering, testing, and documentation)
  • Demonstrable experience supporting front office staff members and departments (marketing, sales, customer services)
  • Strong analytical skills
  • Well-rounded individual with the ability to work with a diverse business applications portfolio
  • Strong customer focus
  • Ability to work with others on the team or as an individual
  • Ability to work with technical and non-technical resources
  • Strong interpersonal communication skills and the ability to work across business functions
  • Experience with project management
  • Superb communication skills, the ability to build a supportive and inclusive team culture
  • Strong background in ITSM and familiarity with frameworks, such as ITIL
  • BS degree in business/information systems/computer/engineering
  • Certifications on CRM, ERP platforms a plus
  • ITIL, CSM, PMP or similar certifications a plus


We work with some amazing companies. Still not sure if this opportunity is right for you? Here are a few more reasons our clients trust us:

Quick response to staffing needs.
We get it, time is money. Our clients trust us with part of their people operations to help them staff properly and efficiently.

A full understanding of the requirements for each position.
By listening to what drives our clients’ decision-making process, following a disciplined process of identifying top-quality candidates, and understanding core objectives and position requirements, we’re able to achieve great results.

Focused on customer satisfaction.
We boast a 99% customer satisfaction rating and that’s one of the many reasons why we rarely lose. But our customer in the talent acquisition process is more than the client – it’s you! We strive for you to have the best possible candidate experience.

An opportunity awaits you working with one of our awesome clients. It’s all up to you now, just apply!