National, Pennsylvania - 2022-09-14 Installation Support Specialist

If you’re one to rise to a challenge, this opportunity is for you. Your resume is great, but we also want to know what drives you. We’re big on culture and look for employees who can grow both professionally and personally with us.

At TSP, we make sure our employees have the opportunity to build fulfilling careers. Why? Because if our people aren’t taken care of, our customers won’t be either. TSP was founded on the belief that our product is our people and our commitment to those employees is written into our company values.


Role Summary

A  Installation Support Specialist is actively involved in the hardware receiving, preparation and setup of the pharmaceutical centralized products. The Installation Support Specialist ensures that centralized products are received efficiently and sets the Installation team up for a successful product implementation.


These are the job duties and responsibilities of an Installation Support Specialist:

  • Inspecting deliveries to ensure they match order and invoice criteria
  • Receiving and supporting deliveries of centralized products onsite
  • Loading and unloading product using suitable material-handling equipment, such as forklifts, hand trucks, pallet jacks, and organize products in appropriate staging areas
  • Communicate with Installation Lead and appropriate personnel about project status, milestones, challenges and assist whenever needed to ensure the most efficient product installation process
  • Manages individual schedules to complete all assigned requests
  • Performs required tasks to ensure installation timelines and customer satisfaction are met
  • Site cleanup, return/dispose of all unused implementation materials including tools and shipping crates
  • Travel to customer sites approximately 95% of the work schedule to provide on-site installation of centralized products
  • Complete weekly reports for customer projects and internal updates
  • Adhere to all safety policies and practices
  • Follow detailed checklists/manuals
  • Provides best practice advice and input for staging and receiving process
  • Report implementation activity including any risks to the Project Manager or Installation Lead
  • Performs required tasks to ensure timely go live and customer satisfaction
  • Follow implementation best practices and job aides
  • Maintaining strong industry and product knowledge

You should be able to handle everything above because you have experience like:

  • Associate’s degree in operations management, business, or logistics
  • Minimum 3 years’ experience in a production receiving/warehouse environment
  • In lieu of associate’s degree, a High School Diploma and a minimum of five years’ demonstrated experience in a warehouse or shipping environment
  • Excellent interpersonal communication skills with the ability to work well with customers, 3rd party vendors, and with employees at various levels
  • A self-starter that can work independently and follow a detailed plan
  • Knowledge of Microsoft Office applications including Microsoft Word, PowerPoint and Excel
  • Knowledge of general mechanical and electrical devices
  • Advanced experience with basic hand tools (Screwdrivers, Wrenches, Square Measuring Tap, Vernier Calipers, Torque Wrench, etc.
  • Advanced experience with material-handling equipment, such as forklifts, hand trucks, pallet jacks
  • Fluency in managing business travel, expenses and customer engagements independently
  • Must be able to multi-task multiple requests/projects at any given time

Preferred Qualifications

  • Forklift Certification
  • Associate’s Degree mechanical or electrical product installation experience
  • Minimum three years’ experience implementing and supporting of clinical solutions within healthcare

Additional information about this Installation Support Specialist role: 

  • This is a remote position with 100% travel required
  • Must be able to push heavy equipment (75-100 lbs)
  • Standing for prolonged periods of time may be required Position may require a fair degree of physical activity and motion to include, pushing, pulling, kneeling, stooping and bending frequently
  • Working outside of normal business hours may be required to meet the needs of customer
  • View our benefits information: https://marketing.mytsp.net/tsp-benefits 
  • Candidates must be authorized to work in the United States 
  • Selected candidate must be fully vaccinated against COVID-19 prior to start or receive an approved exemption

We Are TSP

TSP is an award-winning and customer-endorsed staffing and IT solutions company. Throughout the United States and Canada, we create custom, flexible and flawlessly executed IT solutions that amplify our customers’ team and simplify their service.

From workforce recruiting and staffing to network, server and storage maintenance, we create an entirely positive, above and beyond service experience. We don’t manufacture devices or sell software. Our product is our people — dedicated and talented individuals focused on our customers’ long-term success above TSP’s short-term gain.

We are an equal opportunity employer and welcome applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.