Newark, New Jersey - 2023-01-26 Associate Service Engineer

If you’re one to rise to a challenge, this opportunity is for you. Your resume is great, but we also want to know what drives you. We’re big on culture and look for employees who can grow both professionally and personally with us.

At TSP, we make sure our employees have the opportunity to build fulfilling careers. Why? Because if our people aren’t taken care of, our customers won’t be either. TSP was founded on the belief that our product is our people and our commitment to those employees is written into our company values.

Scope of Work

Once fully trained, this engineer will be providing maintenance and hardware support of multiple data storage platforms (i.e. NetApp and Pure Storage). This is a home-based field role and will be driving own vehicle to various business sites for service delivery on a regular basis (business mileage reimbursed).

Ideal location of candidate should be Newark, NJ to be close to the main customer-base in the area, but will consider other locations in very close proximity (within 12-20 mile radius).

Will also consider an entry-level tech-savvy candidate with no IT work experience if they meet all other requirements – paid training is provided.

These are the job duties and responsibilities of an Associate Service Engineer:

  • Provide hardware support services for NetApp and Pure Storage equipment
  • Scheduling service calls and coordinate the delivery of parts
  • Understanding how to maintain said storage equipment, including troubleshooting and following product repair action plans (disk/controller swaps, etc.) and acting as smart hands with direction from a support center
  • Interacting with IT customers and TSP technical team members and external support organizations. Impact extends to customer technical representatives including systems administrators and technical managers
  • Travel for formal and informal training and getting certified to deliver installations and higher-end activities
  • Assist with installations (unboxing, lifting, racking/stacking, installing, etc.)
  • Maintain flexibility to travel outside of the coverage area when required
  • On-call availability 24/7/365 — weekend and evening work required, as are occasional holidays

You should be able to handle everything above because you have experience like:

  • Must have hardware troubleshooting or installation experience (in work experience, military experience, gamer that has built computers, or just the “go-to” person that all your friends/family go to for technical help!)
  • Exposure to datacenter environments preferred, but not required
  • Positive attitude, professional, self-motivated, and fast learner
  • A strong sense of urgency, time management and customer facing skills are required
  • Must have a general understanding of Microsoft Outlook and demonstrate superb communication skills (phone/email/in-person)
  • Must be reliable, proactive and possess the ability to take ownership of multiple engagements
  • Good job stability must be reflected on resume
  • Must be reliable, proactive and possess the ability to take ownership of multiple engagements
  • Education: degree in computer science, information technology, or any technical field preferred. Minimum of high school diploma or GED

Additional information about this Associate Service Engineer role:

  • Must be fluent in English
  • Must have reliable transportation and a valid driver’s license (business mileage reimbursed)
  • Must be able to lift and install equipment (up to 75 pounds) into customer racks
  • Candidates must be authorized to work in the United States
  • Selected candidate must be fully vaccinated against COVID-19 prior to start or receive an approved exemption
  • View our benefits information:

We Are TSP

TSP is an award-winning, customer-endorsed, and minority-owned IT solutions company. Throughout the United States and Canada, we create custom, flexible, and flawlessly executed IT services and workforce solutions that amplify our customers’ teams and simplify their service.

We create great customer experiences by saving our customers time and money. We’re driven by integrity — we do what we say we’re going to do — exceeding expectations. Our value-based pricing focuses on our customers’ business objectives, making their success our top priority. We don’t manufacture devices or sell software — our product is our people.

We are an equal opportunity employer and welcome applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.