Los Angeles, California - 2023-01-13 Associate Service Engineer

If you’re one to rise to a challenge, this opportunity is for you. Your resume is great, but we also want to know what drives you. We’re big on culture and look for employees who can grow both professionally and personally with us. 
 
At TSP, we make sure our employees have the opportunity to build fulfilling careers. Why? Because if our people aren’t taken care of, our customers won’t be either. TSP was founded on the belief that our product is our people and our commitment to those employees is written into our company values. 


These are the job duties and responsibilities of an Associate Service Engineer: 

  • Provide hardware support services for NetApp, Rubrik and Pure Storage equipment
  • Scheduling service calls and coordinate the delivery of parts
  • Understand how to maintain said storage equipment, including troubleshooting, and following product repair action plans (disk/controller swaps, etc.) and acting as smart hands with direction from a support center
  • Interacting with IT customers and TSP technical team members and external support organizations
    • Impact extends to customer technical representatives including systems administrators and technical managers
  • Travel for formal and informal training and getting certified to deliver installations and higher end activities
  • Weekend and evening work required, as are holidays
  • Must be able to join the 2.5 person maintenance team in a weekly pager rotation

You should be able to handle everything above because you have experience like:

  • Any IT or storage experience is welcome but not a requirement
  • Exposure to datacenter environments preferred, but not required
  • A strong sense of urgency, time management and customer facing skills are required
  • Must have a general understanding of Microsoft Outlook and demonstrate superb communication skills (phone/email/in-person)
  • Good job stability must be reflected on resume
  • Must be reliable, proactive and possess the ability to take ownership of multiple engagements

Additional information about this Associate Service Engineer role:

  • Must be fluent in English
  • Must have reliable transportation and a valid driver’s license
  • Must be able to lift and install equipment (up to 75 pounds) into customer racks
  • View our benefits information: https://marketing.mytsp.net/tsp-benefits
  • Candidates must be authorized to work in the United States
  • Selected candidate must be fully vaccinated against COVID-19 prior to start or receive an approved exemption

We Are TSP

TSP is an award-winning, customer-endorsed, and minority-owned IT solutions company. Throughout the United States and Canada, we create custom, flexible, and flawlessly executed IT services and workforce solutions that amplify our customers’ teams and simplify their service.

We create great customer experiences by saving our customers time and money. We’re driven by integrity — we do what we say we’re going to do — exceeding expectations. Our value-based pricing focuses on our customers’ business objectives, making their success our top priority. We don’t manufacture devices or sell software — our product is our people.

We are an equal opportunity employer and welcome applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.