Remote, Texas - 2024-04-18 Associate Service Coordinator – 100% Remote
We seek an Associate Service Coordinator to join our dedicated and talented team. At TSP, we share a passion for providing an entirely positive, above-and-beyond service experience for every customer in the TSP family.
The best and the brightest work with us, and we strive for every employee to have a sense of belonging. As a minority-owned business, our diverse backgrounds and viewpoints strengthen us. Our people work in and support the technology environments of some of the world’s largest and most well-known brands.
ASSOCIATE SERVICE COORDINATORS AT TSP TYPICALLY HAVE THE FOLLOWING JOB RESPONSIBILITIES:
- Tracking the full lifecycle of professional services bookings
- Collaborating with support, operations, logistics, sales, finance and legal to execute professional services tasks
- Coordinating service engagements and installations within the US
- Managing the calendars and scheduling of a team of implementation engineers in the US
- Assisting in onboarding new implementation engineers by providing a curriculum and managing training schedules
- Responsible for enhancing and maintaining our support applications: Salesforce CRM, Field Service Lightning, NetSuite
- Developing, monitoring and following up on reporting with professional services management and internal/external team members to ensure data is being maintained properly related to forecasting and implementation metrics
- Forecasting and tracking quarterly revenue
- Managing a team of partner engineers; responsible for training, dispatching and invoice tracking
- Tracking partner invoices and margin
- Coordinating other PS field events, including off-sites and training’s
- Creating and maintaining purchase orders for professional services team
THE IDEAL PERSON FOR FILL THIS ROLE WILL HAVE EXPERIENCE SUCH AS:
- Must be highly detail oriented and extremely organized
- Ability to simultaneously work on multiple engagements and priorities
- Flexibility supporting multiple time zones
- Comfortable working in a fast paced and ever-changing environment
- Possess basic accounting and finance knowledge
- A fast-learner, needing minimum supervision and able to solve complex challenges
- A solid understanding and use of Salesforce
- Mastery of Microsoft Office programs including: Excel, Word, PowerPoint
- Strong interpersonal skills including ability to tactfully respond to scheduling requests and provide alternative suggestions to satisfy all parties
- Excellent oral and written communication skills, able to speak articulately with personnel at all levels
- Experience scheduling professional services engagements
- 1-3 years experience in field service/professional service/customer success or similar organization
ADDITIONAL INFORMATION ABOUT THIS ROLE:
- Salary: $18 an hour
- View our benefits information: https://marketing.mytsp.net/tsp-benefits
- Candidates must be authorized to work in the United States
WE ARE TSP
TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.
We create great customer experiences by saving you time and money. We’re driven by integrity — we do what we say we will do — exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don’t manufacture devices or sell software — our product is our people.
TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.