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TSP CSC

IT SERVICE MANAGEMENT

Enhance your IT operations like never before with our powerful, cloud-based platform purpose-built to streamline IT service operations from end to end. By enhancing visibility, improving tracking, and reducing overhead, CSC helps you maximize operational efficiency and drive better outcomes for your IT organization.

Streamline my ITSM Now
TSP's IT service management system CSC

Streamline IT service
automate workflows
maximize efficiency

CSC is a potent and infinitely scalable cloud-based system designed to optimize IT service processes. Internally, it drives seamless invoicing, scheduling, and ticket management. Externally, CSC automates redundant tasks, reduces overhead, and maximizes resource efficiency.

By designing our custom system, TSP has the flexibility to design and implement integrations quickly. A typical setup with your ServiceNow, Salesforce, or even homegrown system can be online in a matter of days.

IT service management (CSC) service request dashboard
IT service management (CSC) priority customer alerts

No longer do service requests go into a blackhole. Customers can follow the entire service process, every step of the way — watch each step from the minute a request is created to the time a request is closed.

CSC notifies all resources of a customer requiring white glove service due to specific circumstances. Past escalations will flag a customer, ensuring all resources are aware they need extra care.

IT service management (CSC) engineer finder tool
IT service management (CSC) skills manager tool

CSC’s Engineer Finder tool matches an engineer to a service request based on skill and location, helping to reduce travel expenses by efficiently finding the closest available resource.

CSC’s Skills Manager tool helps coordinators select a skilled and available engineer, and also informs us of our real-time lead times. In real-time, TSP can identify the number of engineers authorized in a specific skill.

If we need to train engineers on a particular skill, we can set their status to Training or Shadowing, which allows coordinators to identify additional training opportunities.

IT Service Management (CSC) lead times

Actionable information and metrics are leveraged and shared with ease. Customizable dashboards, such as Lead Times, provide daily estimates of how long a potential skill for a customer could take to fulfill.

A TSP employee using IT service management software

Experience the Power of CSC

Discover how CSC can revolutionize your IT service management. Contact us today to learn more about integration opportunities and take your operations to the next level.

Our Cloud-Based System, Customized For You

With seamless integration capabilities, CSC automates redundant workflows, eliminates manual tasks, and accelerates response times — freeing up your team to focus on strategic initiatives.

Whether you’re managing service tickets, installations, scheduling, or reporting, CSC simplifies complex processes and ensures consistency across every interaction. Its intuitive interface and flexible configuration options make it easy to tailor to your business needs, regardless of how unique they may be.

Designed by IT experts for real-world performance, TSP CSC is the backbone of modern service delivery.

Why TSP CSC?

  • Eliminates manual tasks with intelligent workflow automation

  • Integrates easily with systems like ServiceNow, Salesforce, and custom tools

  • Increases visibility into team performance and service metrics

  • Fast setup — most deployments are up and running in days, not weeks

  • Designed in-house by experienced IT professionals

  • Continuously improved based on real-world service needs

How organizations perceive their ITSM capabilities:

  • 48% of organizations rated their ITSM capabilities as “great” or “good.”
  • 27% of organizations rated their ITSM capabilities as “getting there.”
  • 22% of organizations rated their ITSM capabilities as “still much to improve upon.”

CSC Transforms Your IT Service Management

Automation

Automates routine workflows and time-consuming processes, freeing up valuable resources.

Reduction

Reduces costs by improving operational efficiency, minimizing downtime, and optimizing resource allocation.

Enhancement

Enhances tracking and reporting, offering real-time insights.

Reporting

Share critical data with ease and improve decision-making.

Integration

Seamlessly integrates with your existing systems through custom integrations, ensuring a smooth and customized IT service experience.

Adaptation

Adapts to your evolving business needs, ensuring continued growth and efficiency.

Explore our award-winning and customer-endorsed IT services and talent solutions

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IT MAINTENANCE SERVICES

Simplify your IT service and reduce cost and downtime to your data center’s network, server, and storage infrastructure with our custom IT services.

IT Maintenance

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IT WORKFORCE SOLUTIONS

Strengthen your team with top-tier IT professionals and simplify the complexity of managing people, processes, and technology internally.

IT Workforce

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IT PROFESSIONAL SERVICES

Grow faster using our geographic reach and expertly trained IT workforce to achieve best-in-class IT support for you and your customers.

IT Professional Services

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IT RECRUITMENT SOLUTIONS

Effortlessly scale your IT workforce by hiring faster, reducing costs, and lowering turnover with our strategic IT staffing and recruitment solutions.

IT Recruitment