A TSP Customer Success Story

Coming out of the COVID-19 lockdown, our customer faced a growing backlog of systems waiting for refresh. Many devices had been sitting idle in inventory, and their manufacturer warranties were expiring unused. Our customer needed a way to refresh multiple systems quickly and efficiently to get them back into the hands of users.

Previously, the refresh process worked reliably but took an entire day or more per device to complete. With multiple refreshes scheduled daily, this timeline created a logistical bottleneck and limited how many devices could be processed each week. Our customer needed a faster, more automated solution to reduce refresh times, eliminate the backlog, and maximize warranty utilization, all without sacrificing data integrity or user satisfaction.

By integrating this tool into our customer’s existing workflow, TSP was able to:

Through automation and innovation, TSP helped our customer modernize its PC refresh process, turning an outdated, time-consuming workflow into a fast, reliable, and user-friendly operation.

By combining expertise, technology, and white-glove service, TSP delivered measurable gains in speed, accuracy, and satisfaction, reinforcing its role as a trusted IT partner to one of the world’s leading technology companies.