A TSP CUSTOMER SUCCESS STORY

As labor costs continued to rise, our customer faced increasing pressure to manage operational expenses without sacrificing service quality. The company identified an opportunity to reallocate internal resources from day-to-day point-of-care support to more strategic, value-driven initiatives.

However, finding a solution that would maintain continuity of service, retain institutional knowledge, and optimize cost-efficiency proved difficult.

Rather than replace the point of care team or outsource the function to a disconnected third party, our customer turned to TSP. The goal: deliver operational savings while keeping the existing talent pool engaged and minimizing disruption to customer-facing services.

TSP offered a tailored IT workforce solution that enabled our customer to convert their in-house point-of-care team to TSP employees. This approach preserved domain expertise and customer continuity while transferring the burden of employee management, including hiring, benefits, training, and oversight, to TSP.

Through its partnership with TSP, our customer achieved a strategic shift in workforce management — one that balanced financial performance with operational excellence.

By outsourcing the point-of-care function while preserving institutional knowledge, our customer unlocked new efficiencies and empowered its internal teams to focus on advancing healthcare innovation.